The Stamps of Life

	Can the Flip-it Dies work in the Cuttlebug? The Flip-it Dies 'can' work in the Cuttlebug, with a few notes.... You need two extended cutting pads. They are B plates that are longer than the regular B plate. We do not sell these plates. You can contact Provo Craft directly, or try doing an online search. There is a small chance your Cuttlebug will cut instead of score the cardstock. If this happens, you have a few options: cut two pieces of cardstock at one time. One should score, the other will cut. use a hammer and hammer down the score blades just a little bit, to make them not as tall. purchase a Sizzix crease pad and have it cut down (most husbands love this part) a little off the long side, so it will fit in the machine. For even better results, buy a Big Shot machine! We sell them when we travel to the conventions. You can also try your local craft store.
	When should I receive my Personalized Stamp? The PERSONALIZED Clear Stamps will ship approximately 3-4 weeks after ordering and will ship separately from other items ordered. If you have not receied your stamp within 5 weeks of ordering and you are in the USA, please let us know. International customers, please allow additional time for shipping.
	Where can I find more of the great storage sheets you use to store your stamps? Ahh, these are popular! Our Club Members receive these storage sheets free every few months! Club Members also receive them free when they order three or more stamp sets in one order. If you need more, we now sell them on our website right here.
	How much is shipping? Shipping is only $1 per stamp set in the United States, $1.50 to Canada per stamp set and $2.50 international per stamp set. Due to high international shipping charges, all other items are only available to ship in the USA and Canada. Shipping for other items varies. Please add an item to your shopping cart and use the shipping estimator to view the shipping amount.
	How do you ship my stamps to me? We send them via the US Post Office. We’ve found this method to be the most economical and pretty fast. It usually takes up to ten working days to get your stamps to you, in the US, (Canada and International can take up to four weeks) but most times, it’s quicker! And the price! You can’t beat our shipping prices!
	How do I change my address on file? Club Members, please use our "Contact" page to send us your old address and your new address. We will change your information ASAP. Please note: we need your new information by the 20th of the month for the next month's Club Shipment. Also, for purchases made on the website, make sure you update your information in the "My Account" section and it would be a good idea to update your PayPal account.
	I want to become a Club Member…what are the benefits? Well, the best benefit is that you’ll be cool if you join! {grin} Another great benefit is the price! You SAVE money! You can’t beat that! AND you get your stamps mailed out before anyone else that’s not in the club! Club Members get their stamps sent out FIRST! Woo HOO! Club members also receive Limited Edition and Exclusive Club Member Stamps...Free! After being in the Club 11 months, with your 12th set, we will be sending you, a CLUB ONLY, LIMITED EDITION, LARGE STAMP SET!!! This is the 4x6 size! You get it free! It's our way of saying, "Thank You!" {Months are counted starting Nov. 2009. Membership must be in good standing and consecutive for 12 months. Stamp set is automatically sent with your 12th monthly stamp set. Offer good in US, and internationally. Every 12 months, you'll get another CLUB ONLY, LIMITED EDITION, LARGE STAMP SET....FREE!!!} Also, Club Members receive storage sheet organizers FREE 3 times a year. Oh, and you get a cool little blinkie saying you are a Club Member to put on your blog/website/message boards. Check out the Join the Club page for all the details and sign up today!
	I need to {sadly} cancel my Club Membership, how do I do this? We are sorry to see you go, but we do understand sometimes this might happen. In order to cancel your Club Membership, you need to contact us by the 20th of the month to cancel the shipment for the next month. We label/package/etc. Club shipments by the 21st of the month and cannot make any changes after the 20th of the month.
	I live outside of the US and outside of Canada. Can I still order? Yes and No. We ship the clear stamps and exclusive dies international for only $2.50 per set and we ship the storage sheets for $4.50 per set. But unfortunately, due to high international shipping charges, all other items are only available to ship in the USA and Canada.
	I live in California, why do I have to pay sales tax?!? Well, it’s the price you pay for living in our great state. Stephanie lives in California too, and it’s what happens when you live in the same state as the company you order from. AND, our state needs the funds. Bad. But yuck, no more politics talk….too boring!
	What is The {Stamps} of Life’s Angel Policy? We allow crafters who individually hand make finished items for resale to use our designs as long as the quantity manufactured or sold of any given design is handmade and does not exceed 200 pieces. If possible, please credit ‘The {Stamps} of Life’ somewhere on each creation. We do not allow our designs to be used in any type of mass manufacturing process, whether this be via mechanical, photographic or handmade means. When sharing your work on the internet in galleries, message boards, etc., please link to our website, www.TheStampsofLife.com so others can find our great products. :)
	Where else can I find products by Stephanie Barnard? You can find Stephanie Barnard products by Sizzix and by Clearsnap/ColorBox. Make sure you check out her dies, embossing folders, stamps, inks, ink refills and more by these great companies!
	What is the difference between The {Stamps} of Life Stamps and the clear stamps made in Asia? Our stamps are made from yellowing resistant photopolymers and are latex free. These polymers are designed and produced for the printing industry and are meant to carry and transfer ink. {This is why they stamp so well!} The stamps from Asia are produced from vinyl or silicone based materials, and aren’t designed for a quality impression. We are proud to say we use the highest quality photopolymer for our stamps and they are PROUDLY made in the USA.
	How long do photopolymer clear stamps last? Photopolymer clear stamps can and should last a lifetime. There is no specific life span on photopolymer clear stamps, with proper use and general cleaning and care they should last as long as traditional rubber stamps.
	What is the best way to clean clear stamps? Stephanie's favorite way is with cheap baby wipes! However, if you're an obsessive–compulsive, they do make cleaner specifically for clear stamps. Also, if for some reason your stamps start to lose their tack, you can wash them with soap and water. Never soak or let any of your stamps sit in a solvent or alcohol based cleaner, because they can break down all types of stamps. We also recommend not using solvent inks on the clear stamps.
	How do I keep my stamps sticking to the acrylic blocks? Photopolymer clear stamps normally will stay sticky and adhere well for years to come to your blocks, if they lose their tack simply wash them with soap and water or the clear stamp cleaner. For best results, do not store your stamps on the acrylic blocks. Instead, return them to their original plastic sheets (where their other stamp friends are!) ;)
	I love the music in your videos, who sings that song? Thanks! We get so many compliments on our song choices. Since we are a business, we purchase the commercial license on our music. You should be able to find info on the songs on iTunes or Amazon. Here are the songs we use: Only You Can Make Me Happy by The Fire Apes Indie Rock Girl by TV/Tv Picture Perfect by Daddy's The Engine All Of A Sudden by Telekinesis Tell Me You'll Be There by Everyday Sunday
	I'm a Club Member and I forgot to type in my password before I placed my order. Can I get a refund for the price difference? As of 10/1/2010, if a Club Member places an order on our site without typing in their password, we are unable to refund the difference in price. Please make sure to type in your password to receive the Club price. Thanks!

FAQ